Inleiding & belangrijkste conclusies..........................................................3

1.1 Het doel van dit rapport.............................................     . .......................3

1.2 Verantwoording.........................................................    ...  ....................4

1.3 Leeswijzer........................................................................   ................4

1.4 Belangrijkste conclusies...................................................... ................5

2. De klassieke IT-business....................................................... ................8

2.1 Externe uitgaven..................................................................  .............8

2.2 Marktsegmentatie............................................................................10

2.3 Total cost of ownership..........................................................  ........11

2.4 De grenzen van IT..................................................................... ......12

3. Het kanteljaar 2010, en daarna..........................................................14

3.1 Cloud computing?............................................................................14

3.2 Personal computers & tablets............................................................14

3.3 Smartphones..................................................................................15

3.4 De ‘app economy’............................................................................18

3.5 Het beslag op de infrastructuur.........................................................19

Bedrijfsapplicaties in ‘the cloud’?.............................................................21

4.1 Waar staan we nu?..........................................................................21

4.2 Intermezzo: enkele definities............................................................22

4.3 Het transitieproces..........................................................................23

4.4 Belemmering 1: het complexe en verouderde applicatielandschap...24

4.5 Belemmering 2: de organisatie van solution providers..........................26

4.6 Belemmering 3: de regie over het applicatielandschap.........................27

5. Managed hosting..................................................................................28

5.1 Algemene ontwikkelingen.................................................................28

5.2 De managed hosting markt in 2015....................................................28

5.3. De huidige marktstructuur...............................................................30

5.4 De positionering van lokale managed hosting providers.....................31

6. Datacenters.........................................................................................34

6.1 Een verwarrend totaalbeeld..............................................................34

6.2 De datacenter business in 2010.........................................................35

6.3 De datacenter business in 2015/16....................................................35

6.4 De groei voorbij?.............................................................................    37

De impact van IoT................................................................................     38

7.1 Alles wordt ‘smart’...........................................................................   38

7.2 Big data? Big systems!.....................................................................   39

7.3 Bedreigingen..................................................................................    40

7.4 IoT & legacy systems.......................................................................41

7.5 IoT today: een statusbepaling...........................................................42

8. De organisatie van de netwerkmaatschappij.........................................43

8.1 Toenemende maatschappelijke complexiteit........................................43

8.2 Collectieve waardenetwerken............................................................44

8.3 Een minister voor ICT-zaken?............................................................46

8.4 Nietsdoen is geen optie....................................................................46

Bronnen & referenties...............................................................................48

Bijlage 1: Toelichting op de schattingen.......................................................49

#1 Methoden en technieken...................................................................49

#2 Budgetten, uitgaven en inkomsten.....................................................50

#3 Definities........................................................................................51

#4 Dubbeltellingen................................................................................51

#5 Historische marktschattingen.............................................................52

#6 Marktschattingen 2010-2015.............................................................52